Data Handling Transparency
What data is collected
We collect only the information necessary to deliver our services: business contact details, call metadata, lead information, and CRM integration data you explicitly authorize.
What data is stored
Call transcripts, lead records, appointment data, and analytics are stored in encrypted databases. Audio recordings are stored only when recording is explicitly enabled and consented to.
What is NOT stored
We do not store payment card details, social security numbers, or any financial information. We do not retain audio beyond your configured retention window.
Retention policies
Contact us to discuss how long your call recordings and lead data are kept. You can request deletion at any time.
To delete your data, email [email protected]. We process deletion requests within 30 days, including backups, and confirm when complete.
AI Model Usage Policy
Secure enterprise APIs
We use enterprise-tier AI APIs from leading providers with strict data processing agreements. All AI interactions occur through encrypted, audited channels.
Your data stays private
Client data is never used to retrain public AI models. Your business conversations, lead data, and proprietary information remain completely isolated.
Zero-training policy on proprietary data. Your information is used only to serve you, never to improve models for others.
Encryption Standards
AES-256 Encryption
The same encryption standard used by banks and government agencies to protect sensitive data.
Encrypted in Transit
All data transmitted using SSL/TLS protocols. Every API call, webhook, and data transfer is secured.
Encrypted at Rest
Data stored in encrypted cloud storage with strict access controls and regular security audits.
Compliance-Ready Deployment
GDPR & CCPA aligned
Our data handling practices align with GDPR and CCPA requirements, including data minimization, right to deletion, and transparent processing notices.
HIPAA-ready configurations
For healthcare providers, we offer HIPAA-ready configurations with enhanced access controls and audit logging. Business Associate Agreements (BAAs) are available upon request.
Custom compliance review
Need to meet specific regulatory requirements? Our team works with your compliance officers to configure deployments that satisfy your industry's standards.
Human Oversight & Guardrails
Human-in-the-loop monitoring on all AI interactions
Immediate call reporting delivered to your inbox
Optional review layer for sensitive conversations
Blacklist feature to prevent specific numbers from being contacted
Override capability to step in at any second