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AI Receptionists 101Pillar 4: Security, Trust & SafetyArticle 19 of 24

Emergency Transfers: When Humans Need to Step In

The Bottom Line

You can program "Trigger Phrases" that prompt the AI to immediately bridge the call to a live human.

Common Triggers

You define the phrases that should trigger an immediate human handoff:
  • "My house is flooding."
  • "I want to speak to a manager."
  • "Is this a robot?"

The Warm Transfer

The AI can perform a "Warm Transfer", where it whispers to the business owner: "I have John on the line; his basement is flooding and he's at 123 Main St," before connecting the two parties. This gives the human context before they pick up, creating a seamless customer experience.

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