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AI Receptionists 101Pillar 4: Security, Trust & SafetyArticle 20 of 24

Security Standards for Call Recordings

The Bottom Line

You own your data. Most professional AI platforms allow you to set "Retention Policies."

Retention Policies

You should configure your system to delete recordings after a set period (e.g., 30 days). This provides enough time for Quality Assurance (QA) and training without creating a long-term security liability for your customers' voice data.

Data Ownership

Professional AI platforms store recordings using AES-256 encryption at rest. You maintain full ownership and can export or delete your data at any time. Always verify that your provider does not use your recordings to train their AI models without explicit consent.

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