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AI Receptionists 101Pillar 4: Security, Trust & SafetyArticle 17 of 24

How AI Handles Sensitive Customer Data

The Bottom Line

Modern AI platforms use "Zero-Retention" or "Restricted Logging" for sensitive fields.

Zero-Retention Processing

When a customer says their credit card number or home address, the AI can be instructed to process the data for the transaction/CRM entry but delete it from the permanent call transcript. This minimizes the "blast radius" in the unlikely event of a data breach.

Encryption Standards

Professional AI voice platforms encrypt all data at rest using AES-256 and in transit using TLS 1.3. This is the same encryption standard used by banks and healthcare institutions.

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