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AI Receptionists 101Pillar 4: Security, Trust & SafetyArticle 16 of 24

Is an AI Receptionist HIPAA Compliant?

The Bottom Line

Yes, but only if the entire "stack" is covered. For medical practices, this is non-negotiable.

The HIPAA Checklist

For any AI receptionist handling calls for medical, dental, or mental health practices, these three requirements must be met:
  • Business Associate Agreement (BAA): Your AI provider must sign this.
  • Data Redaction: The AI should automatically "mask" sensitive data (like SSNs or medical history) in its text logs.
  • Encryption: Data must be encrypted with AES-256 while it's stored on the server.

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