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AI Receptionists 101Pillar 2: Implementation & TechnicalArticle 9 of 24

Do I Need a New Phone System to Use AI?

The Bottom Line

No. AI receptionists are "system agnostic." They sit on top of your existing infrastructure.

Compatibility Checklist

Your current phone system almost certainly works with an AI receptionist. Here's how each type connects:
  • Legacy Landlines: Use "Busy/No Answer" forwarding. The caller never knows they've been handed off to a digital agent.
  • VoIP (RingCentral, Dialpad, 8x8): These are the easiest to integrate. You can often set up a "Ring Group" where the AI is the final member of the group, catching any call that isn't picked up by a human in 10 seconds.
  • Cell Phones: If you run your business off a mobile device, you can use "Simultaneous Ring" so the AI acts as your professional backstop.

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